INNOVA INGENIERÍA INTEGRAL S.A.S.
NIT 901.094.407-5
Last updated: 20 August 2026
1. Data controller
INNOVA INGENIERÍA INTEGRAL S.A.S. (hereinafter "Innova"), a Colombian commercial company identified with NIT 901.094.407-5, domiciled at Calle 37 No 13-30, Office 302, Ibagué, Tolima, Colombia, is the controller of the personal data collected through this website and through the services it provides.
Contact channels for the purposes of this policy:
Email:
Phone: +57 608 515 5121
Physical address: Calle 37 No 13-30, Office 302, Ibagué, Tolima
2. Legal framework
This policy is issued in compliance with Law 1581 of 2012, Decree 1074 of 2015 and other related regulations governing the protection of personal data in Colombia, as well as with the terms of the technology platforms through which Innova operates on behalf of its clients.
3. Data we collect
3.1. Website visitor data. When a person fills in a contact form or requests information, we collect name, email address, phone number and any data voluntarily included in the message.
3.2. Client and prospect data. To provide our services we collect business contact details, company name, tax ID (NIT), address, and the information required to perform the contract and issue invoices.
3.3. Data of students and users of educational platforms. When we administer virtual classrooms or learning environments for a client institution, we process its users' data solely as processors, following that institution's instructions.
3.4. Data obtained from third-party platforms. When a client authorises us to manage their social media accounts, we access information made available by those platforms through their official interfaces. This is detailed in section 5.
4. Purposes of the processing
The personal data we collect is used to:
- Respond to requests for information, quotations and commercial enquiries.
- Perform the service contracts entered into with our clients.
- Provide technical support and after-sales service.
- Issue invoices and comply with accounting, tax and legal obligations.
- Send communications about contracted services, where an active commercial relationship exists.
- Manage our clients' social media presence, under the terms of section 5.
We do not use personal data for purposes other than those stated here, nor do we sell it.
5. Processing of data from our clients' social media accounts
Innova provides digital marketing services that include managing its clients' social media presence. For this purpose:
5.1. Prior authorisation. Each client expressly authorises Innova to connect their social media accounts to our content management tools. This authorisation is granted by the client from their own account on the corresponding platform and may be revoked by them at any time, without Innova's intervention.
5.2. Data we access. Through each platform's official interfaces, we access only the information necessary to provide the service: the identification of the account and its associated page, the published content, the comments and messages received on those posts, and reach and engagement statistics.
5.3. How we use that information. We use it exclusively for three activities: publishing and scheduling the content we produce and the client approves in advance; responding to comments and messages received, on the client's behalf and in accordance with their guidelines; and preparing the performance reports we deliver to the client periodically.
5.4. What we do not do. We do not share this information with third parties. We do not use it for our own commercial purposes, nor to build third-party databases, nor for targeted advertising unrelated to the client that owns the account. We do not access information from accounts we have not been authorised to manage.
5.5. Retention. When the contractual relationship ends, or when the client revokes the authorisation, their accounts are disconnected from our tools and the associated information held in our systems is deleted, except for data we are legally required to retain.
6. Rights of the data subject
In accordance with article 8 of Law 1581 of 2012, any person whose personal data we process has the right to:
- Access, update and correct their personal data.
- Request proof of the authorisation granted, except where the law does not require it.
- Be informed about the use made of their personal data.
- File complaints with the Superintendence of Industry and Commerce for breaches of the law.
- Revoke the authorisation and request deletion of their data, where no legal or contractual duty prevents it.
- Access, free of charge, the personal data that has been processed.
7. Enquiries, complaints and data deletion requests
To exercise any of the rights above, including requesting the deletion of your personal data, write to
- Full name and identification document.
- A specific description of the request.
- Contact details for our reply.
Enquiries are answered within a maximum of ten (10) business days. Complaints are answered within a maximum of fifteen (15) business days, counted from the day following their receipt. Where it is not possible to respond within those periods, we will inform the interested party of the reasons for the delay and the date on which the request will be addressed.
If the request concerns data associated with a social media account managed by Innova on behalf of a client, we will forward it to the client that owns that account, who acts as the controller of that data, and we will inform the requester of that transfer.
8. Information security
Innova adopts reasonable technical, human and administrative measures to protect the personal data it processes and to prevent its alteration, loss, unauthorised consultation, use or access. These measures include encryption of communications through TLS certificates, access control via individual credentials, storage of service credentials in files with restricted permissions, and periodic backups of the information.
No security measure is infallible. In the event of an incident compromising personal data, Innova will notify the affected data subjects and the competent authority in accordance with applicable regulations.
9. Transfer and transmission of data
Innova uses third-party services to operate its technology infrastructure, including hosting, email and social media providers. These providers may store information on servers located outside Colombia. In all cases, Innova requires those providers to meet security and confidentiality standards equivalent to those described here.
10. Cookies
This website may use first-party and third-party cookies for technical and audience measurement purposes. Users may configure their browser to reject them; in that case, some features of the site may not work correctly.
11. Term and amendments
This policy is effective as of 20 August 2026. Innova may amend it at any time; substantial changes will be announced through this same website. The databases managed by Innova will remain in force for as long as the purposes that motivated their collection subsist, or for as long as a legal or contractual obligation requires.